Frequently asked questions

A few questions.
Before the first call.

The practical details, ready when you need them.

The conversation

Can we personalize our agent?

Yes. Set your company introduction, role-specific topics, and interview depth. Your agent follows the answers while covering the priorities you choose.

Are candidates told it is AI?

Yes. The opening identifies your company and the AI assistant, explains recording and analysis, and asks permission to continue. Disclosure language is reviewed before launch.

Who gets a call, and when?

Your job rules determine who is eligible after resume review. Consent, opt-out status, valid phone details, local calling windows, account eligibility, and capacity govern dispatch.

What about missed calls and callbacks?

Attempts remain visible. Permitted retries and valid callback requests follow your campaign rules, with recruiter follow-up when needed.

How long does a screening take?

It depends on the role, question depth, and candidate’s answers. Review a controlled sample during setup to find the right depth for your jobs.

The next step

What are the three next-step options?

Walk-in sends qualified candidates into your branch with arrival instructions. Approval keeps a recruiter or manager in the scheduling decision. Autopilot books qualified candidates into an available calendar slot.

Can we review candidates before scheduling?

Yes. Choose Approval so your recruiter or manager approves before an interview is scheduled. Your recruiters keep the hiring decision.

What does the recruiter receive?

Resume and screen scores, a summary, strengths, concerns, and available recordings or transcripts. Calendar events carry the context for the next conversation.

What does the candidate receive?

A confirmation with the branch or recruiter, the visit window or appointment, and location or interview details. Questions reach your team for a human response.

Can the platform send texts?

Yes, for verified recruiting workflows. Recruiters can send approved follow-ups and one-to-one texts. Shared opt-outs apply; see the SMS program.

Your operation

Does it replace our recruiters or ATS?

Your recruiters still meet, verify, and place. RecruitAi handles the screening and handoff between application and interview; your ATS remains your system of record.

How do applications reach RecruitAi?

Use resume uploads, spreadsheets, email forwarding, or supported ATS intake. We confirm the intake path, branch settings, and role requirements during setup.

Will it work with our stack?

Review intake support during setup. Calendar options include Microsoft 365 / Outlook and Google Calendar, with Microsoft Teams for video interviews. The Chrome extension is available for select ATS platforms.

Can our branches use different settings?

Yes. Set screening depth, next-step defaults, and approval permissions for your operation, with role-specific overrides. Choose Walk-in for branch visits, Approval for a team review, or Autopilot for calendar scheduling.

How quickly can we launch?

Timing follows setup, provider readiness, consent review, support ownership, and a controlled test. We confirm a timeline once those dependencies are known.

How is candidate data protected?

Organization-scoped access, database row-level security, encrypted transport, and managed storage controls protect the workflow. Review retention and your requirements with us. Explore security practices.

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